Talent Desk

Talent Desk

01223 828375

Send in your CV   Help & Advice

Time for a change? Let's do it now.

Job Details

Ref 5671
Job Title Customer Support Analyst
Type Permanent
Location Cambridgeshire
Salary 25,000 per annum
Job Description talentdesk are currently working with a software company based in Cambridge to recruit provide Tier 1 and 2 support to customers via both telephone and email.

We are looking for someone with strong customer service skills and good technical knowledge to work in a team environment to provide support to customers. Duties will include:
Logging cases onto the system
Responding to queries via telephone and email and assessing what action is required
Investigating problems to resolve cases
Escalating where appropriate
Working closely with customers and other internal departments to ensure a high quality service is given to customers.

You will have a strong customer service background and good technical and analytical skills including previous experience providing Tier 1 / 2 support. A knowledge of CRM systems is required such as Salesforce. You will enjoy working in a team environment and have strong communication skills and a proactive approach.
Contact Apply Now, Laura Ballester
Telephone 01223 828375


Back to search results

A Whitehill Pelham company  |  © 2014 Whitehill Pelham Ltd, Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ  |  ^